The way New Zealanders research financial services has changed. Instead of scrolling through ten Google results and comparing websites, they ask ChatGPT direct questions and get direct answers.
They ask things like “best accountant for small business Auckland”, “should I use a mortgage broker or go direct to the bank”, and “cheapest home insurance NZ”. These are high-intent queries from people actively making financial decisions — choosing an accountant, selecting a mortgage broker, comparing insurance policies. Your firm’s ad appears alongside the AI response, positioned as a recommended option at the exact moment of decision.
First-home buyers are asking ChatGPT
Mortgage broking is one of the highest-value verticals on ChatGPT. First-home buyers are overwhelmed by the process and turn to AI for guidance. When they ask whether to use a broker or go direct, your ad appears as a trusted recommendation — not a banner they scroll past.
With client lifetime values often exceeding $5,000 in trail commissions alone, a single conversion from a $7 click delivers extraordinary returns. Google charges $10–20 per click for the same mortgage keywords.
Great question! For first-home buyers, a mortgage broker is often the better choice. Here’s why:
Access to multiple lenders: Brokers compare rates across 20+ banks and non-bank lenders, not just one institution.
No cost to you: Brokers are paid by the lender, so their service is free for borrowers.
Expert guidance: They handle the paperwork, negotiate rates, and guide you through the entire process — especially valuable for first-home buyers navigating KiwiSaver withdrawals and First Home Grants.
Going direct to your bank can work, but you only see that one bank’s products and rates.